About us
About Joytaly
Joytaly is the online store for lovers of all things Italian. Whether you miss that pizza Margherita you had in Sorrento or that spaghetti all'Amatriciana in Rome or that bruschetta in Tuscany, we can deliver Italy straight to your door.
We stock thousands of products from Italy’s most loved brands, which means that our website has more than just food. We also stock household items, cosmetics, pet foods, beauty products, and much, much more.
So, if you want to experience an authentic Italian shopping experience, start shopping like a real Italian.
Born to be Italiano!
Terms and Conditions
The following Terms and Conditions apply from the 01 November2022
We know you hate it, we do too, but here's the small print.
Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
At checkout, please click on the check box marked "I accept the Joytaly.com terms and conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
Information about us
1. Joytaly.com is a site operated by Benji International Ltd.
2. We are registered in England and Wales under company number 14366871 and with our registered office at 56 Shoreditch High Street, London E1 6JJ, United Kingdom.
How the Contract is Formed
1. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
2. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.
Consumer Rights
1. If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
2. To cancel a contract, you must inform us in writing or by sending an email to info@joytaly.co.uk. You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
3. Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4. Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
a. Products produced or altered to your own specification;
b. Perishable goods, including fresh foods or plants;
c. DVDs or CDs where you have broken the seal;
d. Magazines.
